سياسة الاسترجاع

MYWARDROOP Return & Refund Policy

Effective Date: 29/06/2026

Thank you for shopping with MYWARDROOP. We aim to provide high‑quality products and a smooth shopping experience. Please review our Return & Refund Policy carefully, as it outlines your rights and obligations when purchasing from our store.

1. Standard Return Window

We offer a 30‑day return period. You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be:

In the same condition as received
Unworn, unused, and unwashed
With all original tags attached
In its original packaging
Accompanied by a receipt or proof of purchase

2. How to Initiate a Return

To start a return, please contact us at mywardroop@gmail.com

Once your request is reviewed:

You will receive a return authorization confirmation
We will provide the return shipping address
You may receive a return shipping label depending on the nature of the return
You will receive instructions on how to send your item back
Items returned without prior authorization will not be accepted.

For any questions, you may contact us at mywardroop@gmail.com.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item is:

Defective
Damaged
Incorrect
Missing components

Contact us immediately so we can evaluate the issue and provide a replacement, repair, or refund as required under applicable consumer protection laws.

4. Non‑Returnable Items

Certain items cannot be returned, including:

Perishable goods (food, flowers, plants)
Custom or personalized products
Print‑on‑Demand (POD) items, unless defective or incorrect
Personal care and beauty products, unless damaged or incorrect
Hazardous materials, flammable liquids, or gases
Gift cards
Sale or clearance items

If you are unsure whether your item qualifies, please contact us before initiating a return.

5. Print‑on‑Demand (POD) Items

POD items are produced specifically for your order. These items are non‑returnable unless:

The print is incorrect
The item arrives damaged
The size or product differs from what was ordered
There is a manufacturing defect

We will replace or refund defective POD items at no additional cost.

6. Beauty & Personal Care Products

For hygiene and safety reasons, beauty and personal care items cannot be returned unless:

The product arrives damaged
The product is defective
The wrong item or shade was delivered

In such cases, we will arrange a replacement or refund.

7. Return Shipping Costs

Return shipping costs depend on the reason for return:

· MYWARDROOP covers return shipping for defective, damaged, or incorrect items.

· Customers are responsible for return shipping for all other return reasons (e.g., change of mind, wrong size ordered).

8. Exchanges

If you wish to exchange an item, the fastest method is:

Submit a return request for the original item.
Once approved, return the item.
Place a new order for the desired item.

9. UAE Consumer Rights

If you are located in the United Arab Emirates, you are protected under Federal Law No. 15 of 2020 (Consumer Protection Law).

Under UAE law:

Defective or damaged items are eligible for refund, replacement, or repair, even if they fall under a non‑returnable category.
Refunds must be processed within a reasonable timeframe once approved.

MYWARDROOP is fully complies with these regulations.

10. Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved: